Coulter saved hundreds of thousands of dollars in revalidation costs. Coulter was able to continue delivering its product to meet customer requirements, service existing product in the field and offer warranty support. The company also reduced the cost of forward production because Contec could deliver the product as required by Coulter’s production schedule, saving on inventory costs. Said Todd Lary, Coulter Program Manager, “Contec had been aggressively offering their services, and when this EOL issue arose, Gene jumped at the opportunity and came through with flying colors.” In addition, Contec provided technical support in choosing replacement components for Coulter’s next flow cytometry analyzer, reducing the company’s required investment in engineering time. Finally, Contec’s program management services ensured a smooth product transition, allowing Coulter to remain focused on its own core competencies. “After this successful co-operative action,” said Lary, “we gave Contec more opportunities to supply us with custom embedded products, and the rest is history.”