CONTEC

MTS Medication Technologies

Contec Delivers the Right Dose for MTS Medication Technologies' MedLocker Cart.

Despite its long history of excellence and innovation, MTS Medication Technologies’ reputation was in jeopardy. Its third-party provider's inability to meet MTS’ stringent quality standards was resulting in disappointed customers and missed sales goals. Frustrated with the existing cabinets, customers were unwilling to purchase MTS' latest offerings, which impacted the company's sales, said Brett Smith, Director of Procurement, Purchasing and Supply Chain. "It slowed down our marketing and sales efforts," he noted. Fed up with these unacceptable results and the impact these flaws were having on MTS' bottom line and reputation, MTS considered building the cabinets in-house. But that would mean hiring people, adding expensive resources and shifting MTS' focus away from its core competencies, Smith said.

業種
  • メディカル・ヘルスケア
目的
  • 顧客サービス強化
  • 品質向上

Challenge

Despite its long history of excellence and innovation, MTS Medication Technologies’ reputation was in jeopardy. Its third-party provider's inability to meet MTS’ stringent quality standards was resulting in disappointed customers and missed sales goals. Frustrated with the existing cabinets, customers were unwilling to purchase MTS' latest offerings, which impacted the company's sales, said Brett Smith, Director of Procurement, Purchasing and Supply Chain. "It slowed down our marketing and sales efforts," he noted. Fed up with these unacceptable results and the impact these flaws were having on MTS' bottom line and reputation, MTS considered building the cabinets in-house. But that would mean hiring people, adding expensive resources and shifting MTS' focus away from its core competencies, Smith said.

Solution

When Contec called on MTS, the company was ready to listen - and ask questions. This time, MTS wanted to ensure it found a true partner, one that would work with MTS on all aspects of the MedLocker cabinet - from design to manufacturing to logistics and everything in between; a partner that emphasized quality and customer satisfaction, and that was thoroughly engaged with its client, Smith said. "Contec brought the right team members in for the different segments of the business, whether it was procurement, quality, sales. They brought in team members who were subject-matter experts, each of whom could speak well to the subject," explained Smith. Contec's rigid quality control procedures, ISO designation, lean manufacturing and Good Manufacturing Practices guaranteed reliability and quality, and Contec's proprietary manufacturing execution software ensured traceability of all parts and components, he said. Melding MTS' proven expertise in the medical cart market with Contec's knowledge of manufacturing proved a powerful combination.

Results

Today, MTS' sales initiatives are back on-track, and the company continues to successfully engage new customers and upgrade existing clients with its leading-edge medication storage and management solutions. In less than 18 months of shifting the business to Contec, MTS’ acceptance rate improved dramatically to nearly 100%. “We've now shipped twice as many units out as we had before," said Smith. "With Contec, we are once again growing our business."

Customer Profile

Director of Procurement, MTS Medication Technologies
Brett Smith
Contec brought the right team members in for the different segments of the business, whether it was procurement, quality, sales. They brought in team members who were subject-matter experts, each of whom could speak well to the subject.