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Failure to Boot with Certain Firmware Versions on NVIDIA Jetson Edge AI Computers DX Series

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Thank you for your continued support of our company products. It has been confirmed that certain firmware versions of the NVIDIA Jetson edge AI computer DX series may cause boot failures. We sincerely apologize for the inconvenience and inconvenience caused.

Defect Summary

  • Incident   : No boot. Recovery is required.
  • Cause    : Malfunction caused by the boot loader program provided by NVIDIA
  • Conditions  : This problem can occur if the main power is lost without normal shutdown procedures.
  • Frequency  : Rarely (less than 1%)

Target Products

Target Products Jetson Module OS installation image file
DX-U1200 Jetson Xavier™ NX JetPack None, R35.5.0, Ubuntu 20.04.6 LTS V001 (eMMC)
JetPack None, R35.5.0, Ubuntu 20.04.6 LTS V002 (eMMC)
DX-U1220 JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V001 (NVMe SSD)
JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V002 (NVMe SSD)
DX-U2100 Jetson Orin Nano™ JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V001 (NVMe SSD)
JetPack 6.0, R36.3.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)
JetPack 6.1, R36.4.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)
DX-U2200 Jetson Orin™ NX JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V001 (NVMe SSD)
JetPack 6.0, R36.3.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)
JetPack 6.1, R36.4.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)
DX-M2300 Jetson AGX Orin™ JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V001 (NVMe SSD)
JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V002 (NVMe SSD)
JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V003 (NVMe SSD)
JetPack 6.0, R36.3.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)
JetPack 6.1, R36.4.0, Ubuntu 22.04.4 LTS V001 (NVMe SSD)

Countermeasures

Take one of the following corrective actions:

  • Countermeasure method 1 (recommended)
    Update all areas including the NVMe SSD or eMMC to firmware with the countermeasure completed using the OS installation image.
  • Countermeasure method 2 (To retain data)
    Use the QSPI Flash update image file to update the firmware to the firmware with the protection for the boot area only.
    If you use the QSPI Flash update image file to update the firmware, the data in the NVMe SSD and eMMC is not deleted.

Availability of firmware with countermeasures

Corrected firmware will be provided on the following schedule.

Target Products Jetson Module Scheduled date of provision of firmware with complete measures OS installation image file with complete measures
DX-U1200 Jetson Xavier™ NX 2025/11/14 JetPack None, R35.5.0, Ubuntu 20.04.6 LTS V003 (eMMC)
DX-U1220 2025/11/14 JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V003 (NVMe SSD)
DX-U2100 Jetson Orin Nano™ Reconciling Reconciling
DX-U2200 Jetson Orin™ NX Reconciling Reconciling
DX-M2300 Jetson AGX Orin™ 2025/10/31 JetPack 5.1.3, R35.5.0, Ubuntu 20.04.6 LTS V004 (NVMe SSD)

For firmware versions that are not listed, countermeasures will be released sequentially.

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