When Contec called on MTS, the company was ready to listen - and ask questions. This time, MTS wanted to ensure it found a true partner, one that would work with MTS on all aspects of the MedLocker cabinet - from design to manufacturing to logistics and everything in between; a partner that emphasized quality and customer satisfaction, and that was thoroughly engaged with its client, Smith said. "Contec brought the right team members in for the different segments of the business, whether it was procurement, quality, sales. They brought in team members who were subject-matter experts, each of whom could speak well to the subject," explained Smith. Contec's rigid quality control procedures, ISO designation, lean manufacturing and Good Manufacturing Practices guaranteed reliability and quality, and Contec's proprietary manufacturing execution software ensured traceability of all parts and components, he said. Melding MTS' proven expertise in the medical cart market with Contec's knowledge of manufacturing proved a powerful combination.